Concierra Terms of Service (DRAFT)

⚠️ ATTORNEY REVIEW REQUIRED BEFORE USE — NOT LEGAL ADVICE

This is an AI-drafted starting point, prepared 2026-09-15, not a finished, publishable contract. It has not been reviewed by a lawyer. Every bracketed [placeholder] needs a real answer, and §6 and §16 in particular contain real, contested legal choices (arbitration / class-action waiver; which fulfillment model applies) that only you and your attorney can make — see docs/reviews/legal-review-2026-09-14.md. See the "Known gaps this draft creates" section at the end before publishing.

Effective date: [DATE — do not publish until this is a real date] Last updated: 2026-09-15

1. Agreement to these terms

These Terms of Service ("Terms") are a legal agreement between you and [COMPANY LEGAL NAME] ("Concierra," "we," "us") governing your use of the Concierra website and chat assistant (the "Service"). By using the Service, you agree to these Terms and to our Privacy Policy. If you don't agree, don't use the Service.

2. Who can use the Service

You must be at least 18 years old and able to form a binding contract to use the Service. If you share information about other members of your travel party — including children — you represent that you are their parent or legal guardian, or are otherwise authorized to share that information and to plan travel on their behalf.

3. What Concierra is — and isn't

Concierra is a planning and recommendation service. Here's plainly what that means:

• Concierra is not the concierge. The AI assistant you chat with is always identified as Concierra's assistant, never as your named human concierge, and it is never presented in a way that could be mistaken for the human concierge speaking.
• Recommendations are not bookings. Nothing is booked, held, or confirmed until you see a real confirmation number. Any price, perk, or availability the assistant tells you traces back to a live check against our pricing engine or a real supplier search at the time — but prices can change before you approve, and can change again between your approval and your booking being completed by our supplier(s).
• A human reviews every recommendation and completes every booking. Once you approve a recommendation and provide contact information, a named human concierge reviews it and either completes your booking directly or hands it to our booking partner to complete — see §6.

4. Your account

You can use the Service without creating an account for browsing and initial conversation. To save a trip or complete a booking, you'll provide contact information and, optionally, sign in with Google, Facebook, or Apple. You're responsible for keeping access to your sign-in method secure and for all activity that happens through your session.

5. Pricing, quotes, and the "door-to-door total"

Every total we show you is computed from real, current data at the moment you see it — flights, hotel, tickets, add-ons, and any included perks priced in as dollars, not vague claims. We never show a price, perk, or eligibility claim that our pricing engine did not actually return.

That said: a quote is not a locked price. Travel prices change, and the price you see when you first ask may not be the price available when you approve, or when your booking agent completes your booking. Where a price changes by more than [$AMOUNT / X% — confirm the intended tolerance; the product currently has an internal tolerance concept that should not silently auto-approve a materially different charge without telling you first — see "Known gaps"], we will tell you before proceeding rather than charge you a different amount than you approved.

6. Booking your trip — [DECISION-DEPENDENT SECTION]

This section must be finalized once the fulfillment-model decision is made — see docs/reviews/legal-review-2026-09-14.md §8. Both versions are drafted below; delete the one that doesn't apply, and have your attorney confirm the Seller-of-Travel registration language matches whichever one you keep.

When you approve a recommendation, you'll provide your name, email, and phone number, and confirm you want us to move forward. At that point:

[IF THIRD-PARTY FULFILLMENT MODEL] Concierra sends your approved booking request to [FULFILLMENT PARTNER NAME], a registered, authorized travel agency, who will contact you to collect payment and complete your booking under their own terms and conditions, which will be provided to you before you pay. Concierra acts as your independent booking agent in this transaction under Florida Seller of Travel Registration No. [NUMBER, if applicable — confirm whether the independent-agent tier described in the legal review changes this language]. Concierra does not collect or process payment for your booking under this model.

[IF DIRECT API-BOOKING MODEL] Concierra completes your booking directly through our supplier partners (currently LiteAPI for hotels and flights) and collects payment via [PAYMENT PROCESSOR]. Concierra is registered as a Seller of Travel in Florida (Registration No. [NUMBER]) [and California (Registration No. [NUMBER]), if applicable]. Card payment information is collected and processed by our payment processor, not by Concierra directly.

Under either model: you'll see and must accept the applicable supplier's own terms (airline fare rules, hotel cancellation policy, ticket terms) before any payment is taken. Nothing is charged to you until you've seen and approved the final itemized total and those supplier terms.

7. Cancellations and refunds

[REQUIRES ATTORNEY DRAFTING — both Florida and California require written cancellation/refund terms be disclosed before payment is collected, and the actual terms depend on which fulfillment model applies and what your suppliers' own cancellation policies allow. Do not publish this section until it says something real.]

8. Watching your trip

Once booked, we watch for price drops, rule changes, booking-window openings, and weather, and will tell you about anything that changes your plan and why. We rebook a lower price when we find one and tell you what you saved. We do not guarantee that a lower price will be found, that posted wait times will match actual wait times, or that our weather outlook will be accurate more than approximately 10 days in advance — we'll tell you plainly when we're working from a forecast rather than a confirmed number.

9. The AI assistant — what it can and can't do

The Concierra assistant can research, explain, and answer questions about your trip, and it builds a running profile of your family so you don't have to repeat yourself. It cannot create a real booking, charge you, or bind you to anything on its own — only your explicit approval through the recommendation-and-payment flow does that. If the assistant's explanation of a price or perk conflicts with what you see on the itemized recommendation, the itemized recommendation controls.

10. Your responsibilities

You agree to:

• Provide accurate information about yourself and your travel party.
• Use the Service only for planning genuine travel, not to scrape, reverse-engineer, or resell our recommendations or pricing data.
• Not attempt to interfere with, disrupt, or gain unauthorized access to the Service or the systems it relies on.
• Not use the Service to impersonate another person or misrepresent your affiliation with anyone.

11. Third-party services and content

The Service displays information from third parties, including ThemeParks.wiki (park and ride status), Open-Meteo (weather), and our booking/supplier partners. We attribute this data where required, but we don't control it and aren't responsible for its accuracy. Posted wait times, weather forecasts, and supplier availability can change without notice.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS." WE DON'T GUARANTEE THAT RECOMMENDATIONS WILL BE ERROR-FREE, THAT PRICES WON'T CHANGE, THAT POSTED OR PREDICTED WAIT TIMES WILL MATCH ACTUAL WAIT TIMES, OR THAT WEATHER FORECASTS BEYOND A SHORT WINDOW WILL BE ACCURATE. [Standard disclaimer boilerplate — attorney to expand/localize per applicable state consumer-protection law, which in some states limits how broadly a disclaimer like this can be written.]

13. Limitation of liability

[REQUIRES ATTORNEY DRAFTING — the scope of any liability cap, and which claims it can validly apply to, is state-specific and depends on whether Concierra is acting as a Seller of Travel, an independent agent, or a referring party under §6. Do not publish a specific dollar cap or carve-out list without counsel.]

14. Indemnification

[REQUIRES ATTORNEY DRAFTING.]

15. Accessibility

We treat any mobility, sensory, height, or dietary constraint you share with us as a hard requirement for what we recommend — never a soft preference we weigh against cost or convenience. If we ever fail to honor a constraint you've told us about, please tell us immediately so we can fix it.

16. Dispute resolution — [REQUIRES A REAL DECISION]

[This is a real business decision, not just drafting: whether to require binding arbitration and a class-action waiver, which court/venue to specify if not, and which state's law governs. Different states treat mandatory arbitration clauses for consumer travel services differently. Do not fill this in without your attorney.]

17. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we'll notify you before they take effect. Continuing to use the Service after a change takes effect means you accept the updated Terms.

18. Contact us

[COMPANY LEGAL NAME] [BUSINESS ADDRESS] [SUPPORT/LEGAL EMAIL]